Responding to the problems highlighted by the BMA concerning PCSE Online, Deborah Wood, chairman of the Association of Independent Specialist Medical Accountants (AISMA), said:
“AISMA fully supports the idea of building a system that allows practices more control of their financial records.
“However, disappointingly, the launch of PCSE Online has exacerbated the problems GPs and their practices face when interacting with Primary Care Support England.”
Ms Wood, who is Healthcare Services Partner at MHA Moore and Smalley, continued: “Users have had difficulty in logging onto PCSE Online to access any information and numerous problems with the system have been identified by AISMA members. These include inaccurate fee statements which mean practices will have difficulty reconciling monthly payments.
“Pension submissions through the online system do not deal with the legacy problems that remain in the National Health Application and Infrastructure Services (NHAIS) systems. This will increase the time and effort needed to correct pension records.
“While the launch of any new system will have snags that need fixing, PCSE Online is currently not fit for purpose and AISMA is calling for urgent rectification. In the case of fee statements, this needs to be fixed immediately.”